These Terms & Conditions ("Terms") govern your use of the online ordering website located at https://www.inkaflames.com (the "Site") and any orders you place through it. The Site is operated by Inka Flames Inc d/b/a Inka Flames Peruvian Cuisine ("we," "us," or "our"), which operates the restaurant locations listed in Section 1 (Our Locations) below. The Site's ordering technology is provided by DineIn Labs, LLC through its Statio platform ("Statio"), which acts as our service provider. Your order is with us, not with Statio.
By placing an order or otherwise using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
01
Our Locations
Inka Flames Peruvian Cuisine is operated by Inka Flames Inc and serves the following locations:
• North Arlington — 11-35 River Road, North Arlington, NJ, 07031, US · +1(973)404-1553
The Site lets you order from any of these locations. When you place an order, you select a location, and that order is fulfilled by Inka Flames Inc operating that location. Menu, prices, hours, availability, pickup and delivery options, lead times, and promotions may vary by location. The details shown for the location you select at checkout control your order.
02
Ordering
When you place an order, you are making an offer to purchase the items in your cart at the prices shown for the location you selected. Your order is accepted only when we confirm it. We may decline or cancel an order at any time before fulfillment — for example, if an item is unavailable at that location, if there is an error in pricing or description, if we cannot reach you, or if we suspect fraud. If we cancel an order you have already paid for, we will refund the amount charged.
03
Prices, Taxes, and Fees
All prices are shown in U.S. dollars. Prices, menu items, and availability may differ between our locations. Applicable sales tax and any disclosed service, delivery, or convenience fees are added at checkout and shown before you confirm, based on the location you selected. We are responsible for the prices, taxes, and fees applicable to your order. Prices and menu availability may change at any time.
04
Payment
Payment is processed securely through Stripe, our payment processor. By submitting payment information you authorize us (through Stripe) to charge your selected payment method for the total shown at checkout. We do not store your full card number; card data is handled by Stripe under its terms and security standards.
05
Pickup and Delivery
If you select pickup, you are responsible for collecting your order at the location you selected at checkout, at the indicated time. If you select delivery, delivery is available only where the selected location offers it and to addresses within that location's delivery area; you are responsible for providing an accurate delivery address and for being available to receive the order. Estimated times are estimates only and are not guaranteed. Risk of loss for an order passes to you upon pickup or delivery.
06
Cancellations, Refunds, and Modifications
Our cancellation and refund policy is as follows: Orders may be cancelled for a full refund any time before the kitchen begins preparation. Once preparation has begun, orders are non-refundable except at our discretion. To request a cancellation, change, or refund, contact the location that is preparing your order (listed in Section 1) or email us at inkaflames@gmail.com. Approved refunds are returned to your original payment method.
07
Catering and Scheduled Orders
Catering orders and scheduled orders may be subject to additional terms, including deposit requirements, lead times, and separate cancellation windows, which will be disclosed at the time of the order and which may vary by location. For catering, a deposit may be charged at booking and the balance charged before the event, as disclosed during checkout.
08
Allergens and Food Safety
We prepare food in kitchens that may handle common allergens, including nuts, dairy, eggs, soy, wheat, shellfish, and others. We cannot guarantee that any item is free from any allergen at any location. If you have a food allergy or dietary restriction, please contact the location preparing your order before ordering. You are responsible for reviewing item descriptions and for any dietary decisions.
09
Promotions and Loyalty
We may offer promotions, discounts, or a loyalty program through the Site. Any such offer is subject to its own terms, may vary by location, and may be changed or withdrawn at any time. Unless we say otherwise, loyalty rewards are earned and redeemable across our locations. Promotions have no cash value and may not be combined unless we say so.
10
Text Message (SMS) Program
If you opt in to receive text messages from us, the following terms apply:
• Program description. By providing your mobile number and opting in, you agree to receive recurring automated marketing and transactional text messages (such as order updates, offers, and promotions) from Inka Flames Peruvian Cuisine at the number you provide.
• Consent is not a condition of purchase. You do not have to agree to receive marketing texts in order to place an order.
• Message frequency varies.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out, reply STOP to any message at any time. You will receive a confirmation and then no further marketing texts.
• Carriers are not liable for delayed or undelivered messages.
• Your information is handled in accordance with our Privacy Policy. We will not share your mobile opt-in data with third parties for their own marketing.
11
Acceptable Use
You agree not to use the Site to: place fraudulent orders; interfere with or disrupt the Site; attempt to gain unauthorized access; scrape or harvest data; or use the Site in violation of any law. We may suspend or refuse service to anyone who violates these Terms.
12
Intellectual Property
The menu content, branding, and materials we provide on the Site are owned by us or our licensors. The underlying ordering platform and software are owned by Statio (DineIn Labs, LLC). Nothing in these Terms grants you any right to our or Statio's trademarks, logos, or software.
13
Disclaimers and Limitation of Liability
The Site is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free.
To the fullest extent permitted by law, our total liability arising out of or relating to your use of the Site or any order will not exceed the amount you paid for the order giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited under applicable law (such as liability for our gross negligence or willful misconduct, or for personal injury caused by our products to the extent not excludable).
14
Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless Inka Flames Inc, and its service providers (including DineIn Labs, LLC), from any third-party claims, damages, or costs (including reasonable attorneys' fees) arising from your misuse of the Site, your violation of these Terms, or your violation of any law or the rights of a third party. This does not require you to indemnify us against our own negligence or misconduct.
15
Termination
We may suspend or terminate your access to the Site at any time if you violate these Terms, misuse the Site, or engage in fraudulent or unlawful activity, or if we discontinue the Site. Termination does not affect any order already placed and accepted, or any rights or obligations that accrued before termination. Sections that by their nature should survive (including Prices and Fees, Limitation of Liability, Indemnification, and Governing Law) survive termination.
16
Governing Law and Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules, regardless of which location you order from. Any dispute will be resolved in the state or federal courts located in New Jersey, and you consent to their jurisdiction. Some jurisdictions provide consumers with rights that cannot be waived; nothing here removes any such right.
17
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent version. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
18
Contact Us
Questions about these Terms or an order can go to the location that prepared it (listed in Section 1) or to us directly:
Inka Flames Inc d/b/a Inka Flames Peruvian Cuisine
General inquiries for all locations
Our locations
Ordering technology provided by Statio, a product of DineIn Labs, LLC. Statio processes order and customer information on behalf of Inka Flames Peruvian Cuisine as described in our Privacy Policy.